Welcome to the Tatou Armor, your trusted destination for high-quality ballistic and military gear. Our shipping policy is designed to provide you with clear guidelines regarding shipping, delivery, and returns to ensure a smooth and satisfactory shopping experience.
- Order Processing Time:
- Orders are typically processed within 1-2 business days after payment confirmation. Exceptions may occur during peak seasons or promotions.
- Shipping times vary based on your location and the shipping method chosen during checkout. Please refer to the shipping options for estimated delivery times.
- US & Canada (except Hawaii and Alaska):
- Free for all order of at least 250 CAD
- For under 250 CAD, shipping costs are calculated based on the weight, dimensions, and shipping location. Exact shipping charges will be displayed during the checkout process.
- 50 CAD shipping
- Special rates apply in times of war or in special periods
We use reputable and reliable shipping carriers to ensure the safe and timely delivery of your orders. Our primary carriers include:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. Use this number to track the status of your shipment and estimate the delivery date.
If you encounter any issues with your delivery, such as delays, damages, or missing items, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure your satisfaction.
Your shipping package arrives damaged:
- Take a picture of the damaged unopened package
- Open to check the merchandise
- Let us know of the issue and if there is any damage to your products
To reach our customer service, please contact our customer service at firstname.lastname@example.org. Add a title like: Shipping issue so that we can process your issue with urgency.