Warranty Tatou Armor
WHAT THIS WARRANTY COVERS
- Recon and sentry helmet shell: 5 years
- Helmet components-non consumable (fit band, hardware, buckles): 2 years
- Helmet components consumable (comfort layer, impact pads, retention system): 1 year
- Only the original purchaser of a product is eligible for warranty coverage.
- Tatou Armor will not provide warranty coverage for:
- Damage due to accident or acts of nature.
- Damage due to neglect, abuse, misuse, or mishandling.
- Damage caused by improper storage or improper maintenance.
- Damage caused by use of solvents, adhesives or other caustic chemicals.
- Normal wear and tear, including scratched lenses and visors.
- Damage resulting from alteration, changes, or repairs not authorized in writing by Tatou Armor.
- Any other damage caused by anything other than defects in materials or workmanship.
If you make any modifications, changes or alterations to this product without Tatou Armor authorization in writing, this warranty will be void.
WHAT TATOU ARMOR WILL DO TO CORRECT PROBLEMS
If the product or a part of the product fails to perform due to a defect in materials or workmanship during the Warranty Period, we will repair or, at our option, replace the defective product or part with the same or comparable item at no charge to you for parts or labor. We will make all reasonable efforts to repair or replace the product within 90 days, subject to the availability of parts. We will do our best to match colors and styles but we cannot guarantee that we will be able to send back the product in the exact same color and style.
In the event that the product cannot be repaired and a suitable replacement item is not available, we will refund the original purchase price shown on your proof of purchase. Our repairs or replacements are warranted only for the remainder of the original Warranty Period.
WHAT YOU MUST DO TO OBTAIN WARRANTY SERVICE
To file a warranty claim, please contact customercare@tatou-armor.ca
You must contact Tatou Armor at the e-mail address or phone number provided above to file a warranty claim.
When you e-mail or call us to file a warranty claim, please provide us with the following information:
Your name, return shipping address, phone number and email address.
The name of the product and a description of the manufacturing defect.
The date you purchased the product, the product receipt or invoice and the name of the dealer, distributor, or store where you purchased the product.
After we have received your warranty claim information, you will be responsible for shipping the defective product to us at your own expense. Remember to include your original receipt or invoice from Tatou Armor or from a Tatou Armor authorized dealer or reseller; we must receive this in order to process your warranty claim. Please keep your tracking information on file. Unless our customer service department informs you otherwise in writing, Tatou Armor authorized dealers or resellers and other companies are not permitted to perform warranty service on our products.
U.S CUSTOMERS RETURN POLICY
If you are not 100% satisfied with your purchase, you can return the product and get a full refund.You can return a product for up to 30 days from the date you received it. Any product you return must be in the same condition you received it in. For any further questions and for info on returns from outside the U.S or CAN
Please contact us at info@tatou-armor.com
Protect yourself and others with equipment that is tailored to your needs and designed to provide the best possible safety without sacrificing your comfort.
Protect yourself and others with equipment that is tailored to your needs and designed to provide the best possible safety without sacrificing your comfort.